David Ham | User Experience

Manufacturing Business Process Analysis

A global manufacturer of heavy industrial machines developed a system that allows them to custom configure the truck bodies they manufacture for a customer’s specific site and task characteristics, resulting in trucks that weigh less and can carry heavier payloads. The process is so successful that demand is overwhelming their existing business and manufacturing processes. They engaged my client, a top Chicago design agency, to analyze their business process from order to product delivery, and provide recommendations. I interviewed stakeholders and produced a detailed business process analysis, with recommendations for specific improvements to eliminate redundancy, reduce manual data entry, and provide a unified information repository.

Business Process Analysis - screen 2

Business Process Analysis - screen 2

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